IF ZERO WAS POSSIIBLE THEY LIE ABOUT YOUR PACKAGE AND EXTRA COSTS

If zero was an option this would be it. I upgrade in December having my package at R609.00 , then without any notification whatsoever they did an price increase now I pay little over R1000.00 i tried to downgrade but they require a penalty fee (this is insane ) . as I was never informed of this. Just to receive a call stating Vodacom never capped my top up package and it reflects as an open line and is responsible for all extra costs on minutes data etc., my account remains arrears do to this, trying to get this amended Vodacom refuses to take any responsibility for this or assist in any matter to get this fixed, they keep me responsible for the cots now i am made aware I apparently requested extras on my line ( without being able to provide proof). THEY ADDDED 2GB DATA ON MY PACKAGE WITHOUT MY KNOWLEDGE AND KEEP ME RESPONSIBLE FOR THIS. THEY ONLY PROVIDE YOU WITH YOUR STATEMENT THERE IS NO RECORD THEY CAN GIVE TO SHOW WHEREBY YOUR EQUESTED IT, NO PROOF OF A PRICE INCREASE , THEY WANT A PENALTY FEE AT YOUR COST FOR THERE MISTAKES AND LIABILITY

They get you hook and amend you to get you stuck, if I could cancel this contract today without losing anything i would !!!WORST PLACE EVER !!!!!!!!!!!!!!!