If you want to know what customer centricity is then join a different network.

I honestly don't have energy for these people anymore. They have no sense or grasp of customer service. Can't find a payment even though I paid it in a Vodacom store and have the receipt which by the way is only acceptable in PDF lol. They say I must go back to the store , which I did they scanned the receipt and sent it away. Yet yeah we are , I have contacted so much people. Spoke to a supervisor who promised to keep me up to date but nope nothing after calling me once to ask me the time on the receipt as it was unclear due to fading but the threats from the lawyers are sent. I spoke to someone via there WhatsApp communication because calling Vodacom makes me sick. I sent the agent a copy of my receipt and I explained to him what happened before , so he promised me he will definitely get back to me ...guess what its been a month now , not so much as an emoji. I have to say this is the absolute worst experience with a company, they now affecting my credit record but hey I'm in the arrears so what do they care. I have since moved to Cell C ... yes Cell C . I only wish I could rate you zero, even here I'm disappointed.