SW
Steve W
1 reviews | Active since Mar 2009
18 Jul 2022, 12:54
If you want service try elsewhere
For the second month in a row I have had to fight with this company who doesn't care about customers, merely to get my invoice and ITEMISED BILLING (that they charge me R14,85 for). Charging for a service that you don't provide is an unfair business practice, and after being a customer for 22 years I am seriously considering moving to a customer friendly company.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Jul 2022, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jul 2022, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SW
Steve W's updateReviewer Update
21 Jul 2022, 14:39You obviously did the same UNACCEPTABLE investigation that your other staff have done. YOU HAVE NOT RESOLVED MY ISSUES. YOU STILL HAVEN'T SENT THE ITEMISED BILLING YOU CHAREGED ME r14,95 FOR. THIS IS ****************!!!!!!! I was promised a phone call by Zipho yesterday, but irt was obviously too much trouble to contact your customer of 22 years. Please advise how I move to pay-as-you go and retain my existing number because I am fed up with your disgusting sertvice
SW
Steve W's update21 Jul 2022, 14:39
Reviewer Update
You obviously did the same UNACCEPTABLE investigation that your other staff have done. YOU HAVE NOT RESOLVED MY ISSUES. YOU STILL HAVEN'T SENT THE ITEMISED BILLING YOU CHAREGED ME r14,95 FOR. THIS IS ****************!!!!!!! I was promised a phone call by Zipho yesterday, but irt was obviously too much trouble to contact your customer of 22 years. Please advise how I move to pay-as-you go and retain my existing number because I am fed up with your disgusting sertvice
SW
Steve W's updateReviewer Update
21 Jul 2022, 15:19 Corrected version ... You obviously did the same UNACCEPTABLE investigation that your other staff have done. YOU HAVE NOT RESOLVED MY ISSUES. YOU STILL HAVEN'T SENT THE ITEMISED BILLING YOU CHAREGED ME R14,85 FOR. THIS IS ****************!!!!!!! I was promised a phone call by Zipho yesterday, but it was obviously too much trouble to contact your customer of 22 years. Please advise how I move to pay-as-you go and retain my existing number because I am fed up with your disgusting service
SW
Steve W's update21 Jul 2022, 15:19
Reviewer Update
Corrected version ... You obviously did the same UNACCEPTABLE investigation that your other staff have done. YOU HAVE NOT RESOLVED MY ISSUES. YOU STILL HAVEN'T SENT THE ITEMISED BILLING YOU CHAREGED ME R14,85 FOR. THIS IS ****************!!!!!!! I was promised a phone call by Zipho yesterday, but it was obviously too much trouble to contact your customer of 22 years. Please advise how I move to pay-as-you go and retain my existing number because I am fed up with your disgusting service