BH
Bruce H

1 reviews | Active since Mar 2009

11 Nov 2018, 15:40

IF YOU WANT NO SERVICE AND SHOCKING INTERNET SIGN UP TO VODACOMFIBRE

I HAVE HAD VODACOM FIBRE NOW FOR ONE AND A HALF MONTHS. WE WERE PROMISED THE WORLD AS FAR AS THE SERVICE IS CONCERNED. THE USUAL SALES TALK. A REPORT FROM RENZO MAART TELLING ME TO DO A SPEED TEST WITH A LAN CABLE AND A LAPTOP/PC. I DON’T HAVE A LAPTOP AND MY PC IS IN ANOTHER ROOM. WE WERE NEVER TOLD WHEN WE ORDERED VODACOMFIBRE THAT THIS WAS A REQUIREMENT. NO INTERNET HAPPENS IF ONLY ONE DEVICE IS CONNECTED. VODACOM. IS ALWAYS MAKING EXCUSES FOR THE INFERIOR SERVICE. AS FAR AS PORTING OF A LANDLINE TO VODACOMFIBRE, THAT DEPARTMENT NEEDS A BIG JACK UP. THAT HAS TAKEN 6 WEEKS TO GET GOING DUE TO NOBODY INITIATING THE PROCESS. I WOULD NOT RECOMMEND ANYBODY SIGNING UP TO VODACOMFIBRE WHILE THEY ARE IN SUCH A MESS WITH ARROGANT CUSTOMER NON SERVICE AGENTS. I’M GOING TO FIND OUT WHAT ICASA HAS TO SAY ABOUT THEIR SERVICE.

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Replies (1)
Vodacom
Vodacom's reply11 Nov 2018, 15:47
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
 
 
Regards, 
 
Vodacom Consumer Website Team