jC
jean-paul Claassen
1 reviews | Active since Jun 2016
14 Jan 2021, 10:06
If you want FIbre, dont do it with Vodacom.
Absolutely terrible service, i requested a relocation on the 25th of November, followed process and am still waiting for my installation to be completed. No updates from technicians about when the actual installation will take place and the consultant who handled the call closed it and then tells me I need to follow up with the fibre provider for my installation. If i phone there is no help from their support team and generally all round bad experience. Defnitely would not recommend getting fibre from this company.
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Replies (2)
Vodacom's replyOfficial
14 Jan 2021, 11:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Jan 2021, 11:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
jC
jean-paul Claassen's updateReviewer Update
16 Jan 2021, 20:30Still not satisfied, I am waiting for my fibre to be activated and get told that it would be actioned the same afternoon (Friday) only to wake up to have to call again and get told that my request has been forwarded to Yolanda who does the next step (she ignored my request forwarded until this afternoon and i am still not active) i really cannot believe how terrible the service has been through this entire experience. Worst part is i work for a company who was trying to get some new vodacom products but with this experience there is no way that i am recommending them to purchase anything at all from your company. I phone Metro this morning and it took them a whole of 10 minutes to activate from their side and 24 hours later i am still waiting for the activation to be completed from Vodacom side. Still waiting for someone to contact me regarding my issue. If there is no turnaround on your service then i no longer wish to do business with you.
jC
jean-paul Claassen's update16 Jan 2021, 20:30
Reviewer Update
Still not satisfied, I am waiting for my fibre to be activated and get told that it would be actioned the same afternoon (Friday) only to wake up to have to call again and get told that my request has been forwarded to Yolanda who does the next step (she ignored my request forwarded until this afternoon and i am still not active) i really cannot believe how terrible the service has been through this entire experience. Worst part is i work for a company who was trying to get some new vodacom products but with this experience there is no way that i am recommending them to purchase anything at all from your company. I phone Metro this morning and it took them a whole of 10 minutes to activate from their side and 24 hours later i am still waiting for the activation to be completed from Vodacom side. Still waiting for someone to contact me regarding my issue. If there is no turnaround on your service then i no longer wish to do business with you.