VM
Vicki M
1 reviews | Active since Mar 2009
02 Apr 2025, 12:48
If you think Telkom is bad, Vodacom is way worse.
My Fibre line was installed 6 days ago and is still not active. I requested to port my cellphone contract 4 days ago and it is still not working. I have phoned countless times and noone is capable of resolving either issue. Lies and excuses, asking questions like, is the router on? Noone will put me though to a technical consultant / manager to get real answers.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Apr 2025, 14:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Apr 2025, 14:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
VM
Vicki M's updateReviewer Update
03 Apr 2025, 12:03Dear Vodacom, I no longer require you to supposedly "address it with the relevant department". It's 7 days too late. I was guaranteed same day activation, as confirmed by some of your customer care consultants, not "7-14 day activation" as experienced and indicated by your less trained and most unprofessional "customer care consultants". Through my persistence and continuous efforts, I resolved the matter myself - not Vodacom. Vodacom truly does not care about customers.
VM
Vicki M's update03 Apr 2025, 12:03
Reviewer Update
Dear Vodacom, I no longer require you to supposedly "address it with the relevant department". It's 7 days too late. I was guaranteed same day activation, as confirmed by some of your customer care consultants, not "7-14 day activation" as experienced and indicated by your less trained and most unprofessional "customer care consultants". Through my persistence and continuous efforts, I resolved the matter myself - not Vodacom. Vodacom truly does not care about customers.