jJ
jjmbotha J

1 reviews | Active since Sept 2010

14 Dec 2016, 22:03

If you're in 1960, Vodacom is perfect

<p>I purchased a bundle on my wife's phone this afternoon using *111#, and received the notification of Vodacom having received the query. Now her data is out, and the new bundle is not yet activated. </p> <p>Called the call centre on 082155 just know and after being put on hold was simply cut off.</p> <p>On trying a second call I received an answer but the operator could not see any data bundle request - this after Vodacom's *111# service confirmed the request for the data purchase.</p> <p>I am now too afraid to try another purchase as this one may still go through and I don't want to purchase two bundles (this happened to me just over a week ago, on the same Vodacom's network), and the turnaround time on activating a data bundle is 24 hours - does vodacom physically mail the activation key for the data bundle to the recipient?</p> <p>You guys must know that it's 2016, not 1960!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply15 Dec 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

jJ
jjmbotha J's update15 Dec 2016, 23:26
Reviewer Update

A consultant cotacted us and promised feedback and escalation, but, you guessed it: NOTHING came of it at all. NOTHING at all...