1 reviews | Active since Sept 2010
If you're in 1960, Vodacom is perfect
<p>I purchased a bundle on my wife's phone this afternoon using *111#, and received the notification of Vodacom having received the query. Now her data is out, and the new bundle is not yet activated. </p> <p>Called the call centre on 082155 just know and after being put on hold was simply cut off.</p> <p>On trying a second call I received an answer but the operator could not see any data bundle request - this after Vodacom's *111# service confirmed the request for the data purchase.</p> <p>I am now too afraid to try another purchase as this one may still go through and I don't want to purchase two bundles (this happened to me just over a week ago, on the same Vodacom's network), and the turnaround time on activating a data bundle is 24 hours - does vodacom physically mail the activation key for the data bundle to the recipient?</p> <p>You guys must know that it's 2016, not 1960!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
A consultant cotacted us and promised feedback and escalation, but, you guessed it: NOTHING came of it at all. NOTHING at all...
A consultant cotacted us and promised feedback and escalation, but, you guessed it: NOTHING came of it at all. NOTHING at all...
