If you have a choice of who your infrastructure provider is don't go with Vodacom

I am forced to use Vodacom fiber in my estate as they are the infrastructure provider and what horrible service.......if you have a choice of who your infrastructure provider is don't go with Vodacom. They came and did the installation very quickly SO*** but then the installers say there's no live wire in the ground for me (but there is for my neighbor)!! So now I have a service number for maintenance SR*** that was booked for Monday 3rd August 9am and no one came, I phone the contact center and they say its been canceled cause there's no fiber in my area, I mean come on my neighbor has Vodacom fiber!!!!