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Petrus M

1 reviews | Active since Mar 2011

04 Sept 2024, 16:11

If you don't have any unnecessary nonsense in your life and want to have to fight for what was sold to you then try Vodacom. Else: Steer clear!

Since Sun (now Wed) 14 calls - no resolution. One department refers you to the next - no one takes accountability and no one rectifies the problem.

I upgraded in Jul after they tried to sell me something I didn't need in Apr: I didn't need a new phone... why pay device charges when not needed?

I explicitly told the salesman in Jul that I want all my benefits to carry over to the new deal 20G data and 500M voice. He assured me it would be. No worries.

From Sat I receive smses that I am incurring out of bundle costs... 14 calls back and forth - still no resolution.

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Replies (1)
Vodacom
Vodacom's reply05 Sept 2024, 08:16
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team