PM
Petrus M
1 reviews | Active since Mar 2011
04 Sept 2024, 16:11
If you don't have any unnecessary nonsense in your life and want to have to fight for what was sold to you then try Vodacom. Else: Steer clear!
Since Sun (now Wed) 14 calls - no resolution. One department refers you to the next - no one takes accountability and no one rectifies the problem.
I upgraded in Jul after they tried to sell me something I didn't need in Apr: I didn't need a new phone... why pay device charges when not needed?
I explicitly told the salesman in Jul that I want all my benefits to carry over to the new deal 20G data and 500M voice. He assured me it would be. No worries.
From Sat I receive smses that I am incurring out of bundle costs... 14 calls back and forth - still no resolution.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
05 Sept 2024, 08:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Sept 2024, 08:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
