If you are on the "old system", rather change networks - worst experience ever.

3 weeks after upgrading a contract, I am still waiting for the device. It was dispatched, and I was called on the tablet the sim is in, which cannot answer calls, even after multiple calls and supposed updates to call me on my main number for delivery. Currently, the device is back with Vodacom. I cannot get any joy. It's a constant ping pong game "Online does not have access to the old system, call Upgrades". "Upgrades does not have access to the old system, call online" Eventually, Customer care could see it in their system, put me through to aftersales "We do not have access to the old system, talk to Customer support", and customer support saying "We cannot reschedule the delivery, talk to aftersales". How do I get my account onto the new system for this nightmare to stop?? Being a customer for over 20 years, this bull**** will make me move to a different network. What an awesome way to reward loyalty. I want my device that I'm already paying for, Vodacom, sort your ****.