Hellopeter
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LP
Lindie P

1 reviews | Active since Jan 2013

31 Jan 2018, 08:54

If you are not happy you can return it, ja right !!!!!!

2 days after receiving the special (smart tab) sold to me telephonically, I informed them that I am not happy with it and want to return it. And then the nightmare started. It was not, as promised, collected with 3 working days. I had to call numerous times. Eventually it was collected 3 weeks later, but not cancelled after my 3 days later call. Had to call again. And Again. And again, before I received an answer that I believed. I WILL NEVER MAKE USE OF ANY KIND OF TELEPHONIC SPECIAL OFFER AGAIN AT VODACOM.

0
Replies (5)
Vodacom
Vodacom's reply31 Jan 2018, 09:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

LP
Lindie P's update31 Jan 2018, 11:39
Reviewer Update
And to enforce my negative feeling towards Vodacom : I asked to go on Pay as you Go as from 1 Feb. All of a sudden (incidentally after my Hello Peter complaint) I no longer has service.
Vodacom
Vodacom's reply31 Jan 2018, 13:48
Official

Good day,

Feedback has been provided.

Regards,
RM

LP
Lindie P's update31 Jan 2018, 14:30
Reviewer Update
Regarding myservice being cancelled on the last day of my contract, while I still had data available - nope, no feedback. I had to buy some data in order to use my cell phone. This is ridiculous !!!
LP
Lindie P's update01 Feb 2018, 09:30
Reviewer Update
Thank you, I received an answer WITH PROOF (a statement reflecting the credit I received for the returned item) as well as an explanation regarding the cancellation of my contract (going onto prepaid).