If you are a vodacom client NEVER make the mistake of accidently overpaying your account!

If you are a vodacom client NEVER make the mistake of accidently overpaying your account! on the 25th of FEB i paid my account via the vodacom app, in hindsight i definitely should not have done that because a debit order was still taken on the 28th. This in itself is not an issue. What is a huge issue is that I spent 2 hours on the phone with them on the 1st of March trying to sort out this and other issues with my account, they assured me that the R4000+ I paid extra would be returned to me within 48 hours. That they logged a call requesting the refund This call was closed by them on their side the very next day without doing ANYTHING. After 3 emails pleading for assistance and 4 more sent to provide the Proof of payment I still cannot believe you needed because my account is was clearly in credit - fund now otherwise allocated to my next moths bill , it is now the 16 of March, NO REPLIES ON EMAIL, NO REFUND and evetime I phone no one has a clue what I'm talking about.

I have been a client of vodacom since 2003, is this they way you treat loyal patrons? I'm seriously inclined to cancelling all my contacts with you entirely! (of which there are 7) - you make over 4k out of me every month!

do you think in todays age one can afford to pay 4k twice just for the hell of it and still be able to eat that month?

its sad, and pathetic.