1 reviews | Active since Jun 2017
IF YOU ADVERTISE A PRODUCT MAKE SURE YOU CAN DELIVER ......!!!!!!! Almost 4 months no stock on S3 Frontier Serouisly??????????
<p>It was about mid February when I decide end my contact with Cell C after 6 years to engage on a contract with Vodacom after the eye catching slogan of Vodacom “Sa’s Best Network”. To my disappointment not living up to their promise. At the time the Samsung s8 was not lunched yet and I decide on the Samsung s7 with the Samsung gear S3 frontier which was an option on the contract. Waiting for almost 3 months I decided last month to upgrade my contact to the s8 with the frontier watch. I requested a screenshot on the 8th of May of the frontier order to make sure the sales team did not forget about it and I get feedback on the status of watch.18 MAY after waiting 3 months I decided to get the phone and wait for the watch to arrive to my disappointment they cannot give the phone without the watch while waiting for the watch… it’s been 4 months and every week I get the same feedback for the salesperson that no stock have been received and they will get new stock the next Friday…. On the 2nd of June I went Vodacom shop Key West to ask if the stock have been received and still the same story. The salesperson told me that he cannot give me the wireless charger, screen protector and the clear cover because they discontinued the 19pm add-on. So after waiting for the watch I also lost out on the extras on the s8 he said that its only available on the s8+ but I must still wait for the watch first???....... how is it possible that Vodacom gives the option and advertise the product but cannot deliver in 4 months pathetic !!!!!!!!!</p> <p>IF YOU ADVERTISE A PRODUCT MAKE SURE YOU CAN DELIVER ......!!!!!!!</p>
Dear Customer,
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
