If Vodacom has a system full of errors, stop making it ours.

<p>So, i have been on Red Advantage now just over 3 years, and its just been issue after issue. My first 2 years contract, where the Sony phone was great, just the contract stating that all previous bundles will be cancelled, was a lie, and after months of fights, and court i managed to get back the ******* charged data and sms bundles, plus the night owl data charges, which i went out of package for, YET NIGHT OWL is not on ALL DAY DATA. I said it then, on HelloPeter as well, that the system upgraded my package and so everyone on Red Advantage will be the same.</p> <p> </p> <p>Now i have new issues, from November, where i was charge for items, not on my statement that i was then credited for in December, on the 13th Dec, so 1 day after the accounts close and statements are sent, obviously the R4000 my statement said, they expected me to pay, but i noticed these credits on my account, only due to calling for a statement which, does not tie up to my statement received via email. To make things worse the next month, while the website statement says i was R56 in credit, the statement says i owe R3010, yet the website says i paid in the R3010, which i have the screenshot, and payment proof of, but i still had to pay in again, so yes i had to pay R3000 twice, for 1 month, which is evident on the Website generated statement, BUT, is not shown on my emailed statement. </p> <p> </p> <p>This means that, VODACOM, has not only ****** from me, but since i have asked every week, since the second week in December tilll today, for the CREDIT NOTES, as well as the credited INVOICES, which i a legal requirement, since you need to show what you are doing on OTHER PEOPLES ACCOUNTS, not VODACOM's they are our accounts, that we are liable for. This is a very definite court case, yet i have 15 REFERENCE NUMBERS, for 15 WEEKS i wasted my time with, which, due to the fact that i have over 300 recorded calls, all parties being informed of the recording, that only 40 are answered by the RED ADVANTAGE HELPDESK, which i pay extra for this since its the main difference between RED ADVANTAGE and other packages, yet that VODACOM keeps saying is a free service, as well as never gets back to me over after promising, I WANT MY MONEY BACK, I WANT MY TIMEWASTED ON OVER 30 HOURS OF RECORDED CALLS, THAT I STILL HAVE NO RESPONSE TOO, YET SINCE I HAD TO DO DURING WORKING HOURS, I LOST MY INCOME OVER, yet VODACOM still gets paid. I WANT MY MONTH OF EXTRA PAYMENT REFUNDED, and LASTLY I WANT TO KNOW, WITH EITHER A PRESS STATEMENT OR ELSE IN COURT, WHY A STATEMENT IS DIFFERENT WHEN RUN ONLINE, OR SENT VIA EMAIL, AS THIS IS ACTUALLY *******.</p> <p> </p> <p>Lastly, for the last 3 months, on my unlimited local SMS packaged with my RED ADVANTAGE, i am being charged for LOCAL SMS, i call VODACOM for this and all of the above, and even state that the COLLECTIONS CENTER cant help me, with the agent stating, the collection center is accounts, AND ME STATING, NO ITS COLLECTIONS, MEANING COLLECTING MONEY NOT FIXING AN ACCOUNT. And on every single one, after 20-30 minutes wasted, plus 10 minutes on hold, EVERYTIME i get the next person, inform him/her of recording and ask what section they are in, and everytime, COLLECTIONS CENTER, why??? I have even been sent to BILLING 2 or 3 times, wait, now after around 50 - 70 minutes on the line, and it has an automatic system, so chose the numbers for my query, and responded with, THIS SERVICE IS CURRENTLY NOT AVAILABLE, PLEASE CALL BACK LATER, always in business hours, and with no way of getting to BILLING without the hours wasted time on stupid people. ALL THIS I HAVE PROOF OF.</p> <p> </p> <p>So with the SMS issue now as well, funny thing is i had already gotten 4 other people with the same data or SMS issue, and today the person i rent from, i overhear, HAS BEEN CHARGED FOR HIS SMS on the same package for OVER 3 months, and has called every week to try resolve it as well, well, VODACOM, if you cant do your job, instead of making your clients pay for your mistakes, maybe MOVE OVER AND LET SOMEONE INTELLIGENT TAKE OVER AND RUN YOU DYING COMPANY. You have terrible signal (cant even use my phone and i am in Paulshof, next to RIVONIA and SUNNINGHILL which are huge areas of income for cellular DATA, on my SONY XPERIA Z5 Compact plus HUAWEI P8 LITE backup phone, nothing. No signal AT ALL) just like ZUMA you will need to fix this or F%^K off, as i am sick of stupid companies thinking us clients are nothing. WE PAY YOUR SALARIES, YOU DONT PAY OURS!</p>