EE
Eezy E
1 reviews | Active since Mar 2012
26 Jan 2021, 09:43
If useless was a Fibre provider it would be Vodacom and Vumatel
Again I am writing a review for Vodacom's Fibre service. My line has been installed in Dec and until current the line is faulty. I am sitting here as we speak and my kids cannot do their online classes as they get disconnected every 5 seconds. The issue is either on Vodacom or Vumatel side. I don't know who but someone should sort this out. I have had intermittent internet since the day of installation and been calling them almost every day and still, it is not sorted out.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Jan 2021, 11:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jan 2021, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
EE
Eezy E's updateReviewer Update
26 Jan 2021, 11:29Your team has been contacting me since December yet no one actually calls me and resolves the issue. They call then cut the call after 2 rings. My line is unstable, my children are sitting here they still cannot connect. I cannot stream a movie via my google media player, it only buffers.
Bets is if you cancel my line so I can go with another service provider.
Bets is if you cancel my line so I can go with another service provider.
EE
Eezy E's update26 Jan 2021, 11:29
Reviewer Update
Your team has been contacting me since December yet no one actually calls me and resolves the issue. They call then cut the call after 2 rings. My line is unstable, my children are sitting here they still cannot connect. I cannot stream a movie via my google media player, it only buffers.
Bets is if you cancel my line so I can go with another service provider.
Bets is if you cancel my line so I can go with another service provider.
EE
Eezy E's updateReviewer Update
04 Feb 2021, 16:56 Stop saying you will contact me. No one ever contacts me. I am now being charged for 3 lines and no longer 2. How can you charge me for 3 different lines and the line that is supposed to be activated does not work. Sort out my line and sort out the billing. And please do not charge me for Dec nor Jan as I could not and still cannot use the line. I am calling your support team back and forth and even they are not equipped to
o sort this out. Please stop wasting my time and energy on a useless service
o sort this out. Please stop wasting my time and energy on a useless service
EE
Eezy E's update04 Feb 2021, 16:56
Reviewer Update
Stop saying you will contact me. No one ever contacts me. I am now being charged for 3 lines and no longer 2. How can you charge me for 3 different lines and the line that is supposed to be activated does not work. Sort out my line and sort out the billing. And please do not charge me for Dec nor Jan as I could not and still cannot use the line. I am calling your support team back and forth and even they are not equipped to
o sort this out. Please stop wasting my time and energy on a useless service
o sort this out. Please stop wasting my time and energy on a useless service