If unstable was a Fibre provider!!!

I have been calling vodacom since the day my Fibre service has been activated. I have logged numerous SR's however the issue just does not get resolved. They have charged me for December and January, yet I couldn't use the Fibre service due to the intermittent connection. The lights on the ONT are all red and keep flashing. Everytime I speak to someone, they confirm the link is down and log an SR. The SR then gets closed and the lights on the ONT stays red and always flashes. Please, fix my line and remove the charges for December January. Sort out my line. I need to work from home and now I can't. Sort out my billing and remove the charges.