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Lauchlan P

1 reviews | Active since Jan 2019

16 Jan 2019, 06:43

If they get their money , who really gives a care.

I've had a call open for poor service since September. Called them to cancel as i have not had proper service, in December. They let me know in beginning Jan they can help me cancel contract , but would have to have another department cancel the call . Still waiting for a call. 4 months without service , and i cannot cancel my contract .

Is this Telkom ?

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Replies (2)
Vodacom
Vodacom's reply16 Jan 2019, 07:09
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply16 Jan 2019, 12:30
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. 
 
Regards 
 
Consumer Website Team