If only they can get it right for once!

This is probably the 3rd or 4th time that vodacom has upgraded their app and I am unable to view my iPad data balances. So in my last episode a Kim Thornton, seemingly quite annoyed, asked me not to escalate my query via this channel but come to them directly, even tho this proved not to work effectively previously. So nevertheless I agree and then I email them on 8 March advising that I am unable to view my data balance. A 'Ben' emails me on the 9 March askinh me to go into linked numbers. Literally 4 minutes later I reply and say that I've alresdy don't that many times and it doesn't work. Guess what! We are now in the 19 March and no response. So now tell me KIM whether askinh you'll for assistance as a first prize is of any help or just mere frustration. It seems that you'll want to protect your public image but have no care for your clients when you have nothing to lose! Fix this issue please and note that I WILL BE CANCELLNG this contract when it is up for renewal as this frustrations is way too inconvenient for my liking!!!!