If it's not disconnecting my SIM, it's a ***** case that's being ignored!

<p>Firstly Vodacom decided to disconnect my SIM card with no warning and no explanation. Needless to say how inconvenienced I was for the 2 days when I obviously needed to communicate and use my GPS for work being an consultant! "Sorry please contact Accounts" is what I get.</p> <p>Secondly, I found a strange amount due on my Account and when I enquired about it almost 3 weeks ago, the consultants told me that my account was **********ly upgraded. She logged an investigation case for me on the Thursday and I provided the necessary documents including an affidavit on the Friday. Recieved an automated email of them recieving the email with the documents.</p> <p>About a week later I call again, another consultant tells me that the case was placed on hold because they have not received my documents. I explain to her that I have and provide the email address I sent them to. She say's she's updating the case to proceed as the documents were recieved.</p> <p>Another week later I call to get an update on the case, another consultant tell's me that the case was closed and my documents were not recieved!! She creates another case with another ref number. Gave me the number of the store where the ***** supposedly happened, meaning I now have to partake in your investigation. Says nothing about sending in documents. Am I wrong in assuming that the case is sitting and not being actioned becuase you supposedly never recieved my documents? </p> <p>I reported this weeks in advance of the debit on my account. You said you will provide an update within 48hours! You don't do that, instead, the debit has now went off, inconveniencing me in my financials!</p> <p> </p> <p>First ref number: S3-GOA2C-C92EL</p> <p>Second Ref number: S3-G1O3J-JC2AT</p>