If it looks too good to be true, it probably is!

Dearest Vodacom <br> May I ask that you please not make a fool out of me. Firstly, we do not all check our airtime balances after every call we make AND I still have no idea what call plan I'm on so your agents refusal to assist me because I failed those silly questions is ridiculous. Please take it back to the drawing board and come up with a more logical set of security questions. Eg. Address