IF I COULD RATE YOU 0 I WOULD!!!!!!!

I had fibre with vuma through Vodacom, started contacting them in May to have it cancelled as the downtime is way higher than it actually works. I only managed to get to someone who actually picked up my account in June and confirmed cancellation will take immediate effect due to me calling as of May so as of 30\06 it will be canceled and mind you the fibre stopped working 30\06. HOWEVER 1st July my account gets debited and the fibre get reconnected without my consent, I have now contacted vodacom for a refund who responded to me saying that they cannot refund me because the service was used, I app**** for RAIN and this was connected 05\07 so the vuma router has been since disconnected. I want my funds back and if they are referring to days of "using" fibre they can deduct an amount between 1st-4th but I will not fall victim to daylight *******, I firstly cancelled and it was confirmed and even disconnected so why debit my account AGAIN and reinstate a service that I did not want due to poor connectivity and poor service.