If I could I would give you zero stars

So what for customer service. I would never ever use the Vodacom Online again. They are unable to help you. The 20 Jan 2026 I used the online to do an upgrade on my contract. By a mistake a new contract and an upgrade was loaded onto my account, with out me knowing. When the phone was delivered and I started to use it. The second phone was delivered 2 days later. I phoned customer care to understand what happened they explained wat happened and that they will send a courier to collect the device I do not want. Yes they forget to inform me the it is important to ensure what IP number is on the phone before I send it back. A week later I get my Invoice, I am billed for both phones. I phone customer care again. To my luck the second phone that was delivered that I send back was the upgrade. What they would recommend me to do, go on with the new contract and they would cancel the upgrade. I pre upgrade so that would leave me paying for 2 phones till June. No thank you. They can also not just changes the IP number of the phone on the system. All that they can do is collect the phone again and send the other device back. The came to collect the device. Leaving me with out any of the phones. I phone again 2 days after the second phone was collected, to know when can I accepted the delivery. No Sorry for the Inconvenience but that phone is discontinued. Okay no someone will be phoning you at 10 the following day to short this out, sorry for the inconvenience. The next at 10 came and it gone, I phoned again to understand what are they going too do to help me. No we can't give you the same device or the same price we will offer you a better phone with extra data for 36 month for R100 per month. That I all that they can do, It is this or sit with out a phone till the contract runs out. I took the contract because what can I do no one I able to give an better option or give the package back. Great they, promised that they will ensure that the phone is send to me as soon as possible, because they understand about the inconvenience. Great No I phoned to know when the parcel will arrive to ensure that I will be home at that time. No sorry mam, the only time we can send it to you is on Wednesday. All I get is sorry for the inconvenience and there is nothing we can do other wise.