AJ
Abdul J

1 reviews | Active since Jan 2015

27 Jun 2017, 16:15

If I could I would change networks

<p>The only reason I'm complaining here is because I get no joy calling or e-mailing. Your data packages are a *******. I can't buy data to load, when I renewed your sales person said I can't do top up and to top off my bill is R1000 plus because I was charged out of bundle. A real money making machine. But I suppose you can take advantage of just all customers because of the monopoly of the market.</p> <p>Why have a packed with 200 free sms's who the hell uses sms's still, how about free data - it's all about what vodacom gains. Your packages are not structured around the clients needs but your own.</p>

0
Replies (2)
Vodacom
Vodacom's reply28 Jun 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AJ
Abdul J's update28 Jun 2017, 10:25
Reviewer Update

Thanks, please do.