JC
Jenny C

1 reviews | Active since Apr 2017

12 Apr 2017, 16:13

If I could give it 0 stars I would!

<p>For the last few months Vodacom has given me the run around! All I've wanted to do is cancel one of my contracts with them and I've been told time and again to phone the cancellation number - which I have done, at least 8 times. Every single time I have been given a different answer - you can only cancel in the month in which the contract expires, or I can immediately cancel but their system is offline or just simply our system is offline! It is absolutely disgusting how they've treated a long standing, loyal customer!</p>

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Replies (1)
Vodacom
Vodacom's reply12 Apr 2017, 16:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team