If I could give 0 stars I would!

I recently paid over R13,000 for an early contract cancellation with Vodacom after receiving a formal quotation. I submitted all required documents and proof of payment, and the cancellation process is still being finalised.

What has been extremely disappointing is the lack of clear and upfront communication regarding the consequences of early cancellation, particularly in relation to bundled services. I was allocated a new monthly data bundle shortly before initiating cancellation, and only after payment did I become aware that any unused bundled data may be forfeited once the cancellation is processed.

This was not clearly explained in a way that reflects the real impact on the customer before payment was made. After paying such a significant early termination fee, it feels unreasonable that the remaining value from an active billing cycle can be lost without proper warning or an option to retain it.

This experience has been a major red flag regarding transparency and customer treatment. It is one of the key reasons I chose to end my contract.

I will not be considering Vodacom for future contract services based on this experience. Best believe my entire family will be cancelling their contracts and we'll use another provider because this is not in, not in this economy!

Vodacom should improve the way cancellation outcomes and bundle forfeiture rules are communicated so customers can make fully informed decisions before incurring early termination fees.