If I could give 0 stars, I would

I am completely disgusted with vodacom!

A few months ago I had some issues with my debit orders as the date I began getting paid changed(in November), so after getting my account payments up to date, I instead began paying at a vodacom shop each month instead of a debit order.

Then in may/June I knew my contract would be coming to an end and I then proceeded to call to cancel my contract. On the day the contract was scheduled to be canceled the Sim card became inactive and when you insert into a phone it now says "unusable Sim". Then for the entire months of July and August the Sim card has neither been active nor in use and yet today I get charged a monthly premium from vodacom today. It's strange that if my contract was not initially canceled then why was I not charged for July?

Worst yet, what gives vodacom the right to reinitiate my debit order after almost a full year that I did not pay by debit order!

I then called into vodacom customer care and spoke to someone from cancelations department, she said that she cannot find the contract on the system. She then said she would put me through to accounts department but instead she put me through to general inquiries, where the lady I spoke to said she can see me account is still active. Then I spoke to another person from cancelations department who said he can see my account is active and the Sim card is in use and that airtime has been loaded, but loaded by whom? And who is using it? And I'm now going to have to pay AGAIN at the end of the month for a Sim that has not been in use for the past 3 months!! Then he said the only thing they can do is cancel the account but it will only be canceled at the end of this month! Not to mention he said he could see a break in the account but could not say why there was a break which explains why I didn't have to pay last month! He also says the system shows no sign of a cancelation request! Seriously vodacom needs to do something about this! It is clearly a swop **** of some sort which must have been initiated by someone working at vodacom! Because whenever I have called I have used the 082135 number!

I don't believe there's nothing else that can be done and I don't see why I have to pay another extra month for a contract that we haven't used in over 2 months and should've been canceled over 2 months ago. Not just that but if it wasnt canceled, who gave the order for my account to have a break or who signed off on it and for what reason? or whatever would lead me to get a 1 month break in payment?