1 reviews | Active since May 2017
If I could choose less than 1 star I would!!!
<p>So after my initial reviewi called Vodacom sales dept and a Manger offered to listen to the call..... The sales manager called me back and stated that the agent said it's once off 5gb HOWEVER she said it softly(which I feel I was totally mis sold into this contract)... There after someone doing a followup on my complaint called me and I explained what this so called manager told me and she agreed to change my package to a 3gb nd credit me R40 each month so that my bill stays R129... Which I was okay with.... A month later I receive a bill of R1200(really now)... I called back into the call centre and they state because this person placed me on a 3 gb package this has now charged me R900 for migration charges.... So clearly someone is not doing something right... This is the worst I repeat the WORST SERVICE I eva had in my life.... I have a 3 month old baby to worry about now I have to worry how is she going to eat because I must pay migration charges..... This really is not on at all I'm am so unhappy after spending 45mins on a call for them to tell me they going to log this for investigation, which shouldn't happen because thr should b notes.... Come on Vodacom u aiming to be the best network in SA but can't even get something this simple right.... I am fed up u are *****ing time I could have spent with my daughter..... This needs to be corrected before my debit leaves my account and u should consider some sort of compensation for this coz clearly I'm the one wasting my time here.... Pls can somebody competent in doing their job call me back with a resolution or I'll n sending this contract back to u as fast as u will b taking that debit from my acc..... Fed up, worried what my child will be drinking in the next week due to a lack of not knowing how to do ur job!!!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Jamie-Lee,
Feedback has been provided.
Regards,
Cassandra
Dear Jamie-Lee,
Feedback has been provided.
Regards,
Cassandra
