1 reviews | Active since Feb 2013
If I could 0 rate Vodacom I would PATHETIC!!!
<p>So I joined Vodacom back in 2005 some 12 years ago and everytime I upgrade there was always a catch to the contract "the fine print" when my Business Contracts came up for renewal I could not wait to change to Cell C and cancel Vodacom. In fact I even had to pay a R5000 penalty for one of my contracts as a early cancellation.</p> <p> </p> <p>The cancellation took place in Jan 2017 with the final payment to be done end February however end of March 31 March 2017 they took off another R1069.39 on futher investigation I realised that I was charged for 3 numbers that I have never used in February and a number I have never used or signed any contract.</p> <p> </p> <p>When contacting Vodacom they stated that I must go to teh SAPS and complete an affidavid and then send it to them and they will investigate if there is ***** or not. Well I never signed for these numbers and I believe Vodacom must show me proof of me taking out a contract alternately they can investigate themselves I am not going to waste my time sorting out their internal *****.</p> <p> </p> <p>Have reversed the debit order and will contimue to cancel teh debit order in going forward until they sort their company out</p>
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Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
