1 reviews | Active since May 2018
If i can't even wriite this review with my own internet connection
Most useless customer service most ******* policies . *********** useless service . Ok so get this, recently I have been struggling financially like many South Africans are currently so I have decided to take my debit order down and make manual payments as I'm self employed and I don't always have the money to pay these things when they want the money. Ok great so ever since I did this they demand I pay my account a month in advance, but I can't so I pay as I can. Now they keep harassing me through out the month every day with this automated response bots calling me up to 9 pm at night. Thats not even the worts part. I have been complaining about our internet connection and data rates for months and they absolutely do not care. I have put countless requests in in order for them to take down additional minutes I added to my contract package when business was still up because I was running short. Now that I don't need the additional minutes any more they will not cancel it and i cant afford to keep on paying this. 3 of my contacts are due to expire and when i want to cancel them I get told I can not do that either as my account is in arrears. Now you dumb ****s better come up with a solution as I can not afford to pay these contracts anymore because you guys migrated the contracts wich is costing me more at the end of the day . You guys are quick to switch of my phone lines but you are not quick to fix the same problems i have been complaining about for months. Please contact me and assist me in cancelling the contracts i wish to cancel. If not i will be going to file a law suit at the consumers rights committee as you are not delivering the service which I pay for and then have the audacity to cut my lines when i don't want to pay because it is not i pay for. FYI I had to use my sister in law's WiFi connection to type this review because I can't even connect to any internet service or it takes a decade to load. I can't afford to pay you for service that is not delivered and the consumers act states I don't need to if you don't have a solution im dew time . I have had enough of your arrogant accounts department personnel back chatting me and your *********** staff to make notes of payment arrangements when I make them as a growing business owner I will not recommend your service to anyone because there is no service
Vodacom Consumer Website Team
Vodacom Consumer Website Team
