If even the CEO’s OFFICE can not help you?

I have been trying to take out n business contract for the last week with little to no luck, 5 trips to the store @ my own cost, 6 hours waiting at said store!!!

Customer service is not able to help, even the Executive Client Liaison Officer is not helping. The shop states they are waiting for another department!

Is there anybody out here that knows what we as consumer can do except escalate internally.

I have no choice but to stay with Vodacom as their signal is the best and had my number for 13 years now. I do travel a lot.

This is the worst experience ever ! I will not recommend Vodacom to any person or business ever after this.

I ask again: Is there anybody out here that knows what we as consumer can do except escalate internally. I would like to take this matter further! Thank you