GF
Gretchen F

1 reviews | Active since Nov 2023

15 Jul 2024, 09:57

****iest service ever!!! The worst

I’m waiting 2 months for feedback on a query that has been escalated in regards to me being charged for a contract that ended in May so you busy calling and telling me you cut my line for funds I had reversed which is my money and not due to you I ****en want this sorted out asap I have been calling in since end May speaking to Zizpho Ndevu since waiting on her response, then Veliswa Sikenjana which she didnt even try to call back after the call cut Then I called in to cancel this **** service where I was assisted by Sanoosha in cancellation department she advise I cant cancel but she would escalate a query but nothing ever ****en happened I called in a few days later assisted by Asemahle where she tried to help me she even called at 10pm willing to assist she also escalated a query but no feedback now I’m being told my line would be cut due to non payment!!! Vodacom can go **** themselves I didn’t know your contract stated you should pay 38 months where I signed and agree to a 36months contract And I ****en dare you to put it on my credit record please!

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Replies (1)
Vodacom
Vodacom's reply15 Jul 2024, 10:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team