****iest service ever

Item: Vodacom
Rating: 1
Author: Thando B

I really don't understand why Vodacom insists on using Skynet Worldwide Express. on 19/11/2024 I received an SMS stating that my parcel is out for delivery, then on the same day I received another SMS stating that the delivery failed. No one contacted me as I had my phone with me the whole day.

The same thing happened again on 20/11/2024. Now its 21/11/2024 and I received the infamous "out for delivery" sms.

This is really frustrating and what's worse is that its almost impossible to get a hold of Skynet Worldwide Express on the phone. And they blatantly ignore you on their whatsapp.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

21 Nov 2024, 13:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply21 Nov 2024, 13:59

Official