CC
Chekita C
1 reviews | Active since Oct 2022
20 Oct 2022, 16:55
****, ****ier, ****iest
Pathetic!!! I do not recommend. They claim to be the best network is SA but they have the ****iest service ever. It's 'Customer Care' but it should be 'CUSTOMER DO NOT CARE'
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Oct 2022, 08:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Oct 2022, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Oct 2022, 10:20Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our retentions team assisted and loaded the cancellation on the number ***. As advised that you are still liable to pay for the September subscription as the number was due for cancellation in September 2022.
As discussed, we processed a credit the for October invoice for the number *** and the debit order penalty fee. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our retentions team assisted and loaded the cancellation on the number ***. As advised that you are still liable to pay for the September subscription as the number was due for cancellation in September 2022.
As discussed, we processed a credit the for October invoice for the number *** and the debit order penalty fee. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Oct 2022, 10:20
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our retentions team assisted and loaded the cancellation on the number ***. As advised that you are still liable to pay for the September subscription as the number was due for cancellation in September 2022.
As discussed, we processed a credit the for October invoice for the number *** and the debit order penalty fee. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our retentions team assisted and loaded the cancellation on the number ***. As advised that you are still liable to pay for the September subscription as the number was due for cancellation in September 2022.
As discussed, we processed a credit the for October invoice for the number *** and the debit order penalty fee. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,