1 reviews | Active since Feb 2015
<p>Since last week i have been receiving an sms stating my "Credit limit Bar has been activated" this is flipping annoying. i have been having non-stop issueswith Vodacom now and as long as they get their money monthly why the **** should they care about their customers... Whole weekend i have been calling in and advised by Lerato on Saturday 23rd that she has escalated my query and will ask her team leader to log the call, she then lifted this so called "Credit limit bar", this Morning (26.07.2016) i once more get an sms saying the same thing again, i called in to Vodacom and was sent from one department to another and suddenly they cannot lift the credit limit bar... How many issues should i still experience before their staff is properly trained to assist!!!!</p> <p>Should i not receive feedback from them by Thursday (28.07.2016) latest i will escalate this matter to ICASA, i have struggled long enough with this poor service i deserve better treatment and service, i am a paying customer and has never defaulted!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I have yet to receive a call with regards to what is currently happening.
If i call in i might be posted from one department to the next again.
Vodacom has really become a HUGE dissapointment.
I have yet to receive a call with regards to what is currently happening.
If i call in i might be posted from one department to the next again.
Vodacom has really become a HUGE dissapointment.
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