Idiotic Systems

<p>My phone was ****** on Saturday night and, when trying to lock the number, I was told that they were unable to do so as the systems were down. My details were given with the promise of being contacted after the fact. This didn't happen. </p> <p> </p> <p>I phoned again an hour later, and the number was locked. I was told to go into a store to do a sim swap. </p> <p> </p> <p>Went to the store, stood in line for half an hour, got to the front, was told that I couldn't do the sim swap as there was a migration happening over the weekend that meant it couldn't be done. Bought a replacement contract SIM, was given the store details to call to complete the SIM the next day. </p> <p> </p> <p>I tried to phone that store a minimum of 10 times that Monday. Couldn't get through once. </p> <p> </p> <p>Decided today (the Tuesday), 4 days since the phone was ******, to use the call center to try and do the SIM swap. After navigating the labyrinth of the call center menu and being cut off 3/4 times, I was told by the automated voice that I'd exceeded the number of times I was "allowed to call the toll free channel" and that I should "phone this alternate channel, which would be charged". The gall of saying to me that I'd tried to be serviced as a client by a SERVICE PROVIDER too many times to be allowed to have it for free anymore. </p> <p> </p> <p>Your attitude stinks, your take on what's acceptable to your clients is *******, and you should honestly be embarassed that I feel more violated trying to get service from you than I did by the guy who stole my phone. </p>