TW
Thomas W

1 reviews | Active since Dec 2018

03 Dec 2018, 12:10

Identity theft – Vodacom doesn’t care.

Identity theft – Vodacom doesn’t care.

For almost a year now, I have been battling it out with the Vodacom and their ***** lawyers. After Riael Salomon has mailed me the following: *** Dear Thomas,

Trust that you are well and thank you for the patience while we sort this out for you.

We have handed the matter to our investigations team who confirmed *****. The lines were cancelled, and credits passed to settle these accounts. We have also updated the profile on ITC should we have created any bad record.

I trust that you find this in order. Regards Riael Salomon *** But from 14 June 2017 I have been listed on ITC and have to deal with countless SMS from different lawyers. I did manage to get in contact with their lawyers after being handed over, they have asked me for documents, once these documents were provided, they simply sold of the debts to the next crowd. How can I get this resolved asap?

Thank you regards

0
Replies (2)
Vodacom
Vodacom's reply03 Dec 2018, 14:20
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply06 Dec 2018, 09:54
Official
 Dear Thomas 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further 

Vodacom Consumer Website Team