SA
Shaun A

1 reviews | Active since Feb 2017

08 Jan 2018, 08:44

Identity Theft No Feedback

I tried to open a contract up at Game and they said I have already got a contract, I would like to Report that someone has used my Details to open an Cellphone contract without my Permission in Cape Town, I Reside in Port Elizabeth.

Please Can someone remove this off my name before it becomes in arrears and effects my Credit Score.

I have sent Multiple Emails to the ***** Department with only one feedback .

Stating : ***Good day We acknowledge the receipt of your Affidavit and ID to dispute a contract/s in your name. We will investigate further and give feedback within 7 - 14 working days. We apologise for any inconvenience caused. Regards Thabo***

This was on the 4th of December 2017 much longer then 14 Working Days!

Reference Number EC-0C5W-1F2KW1

Regards Shaun

0
Replies (3)
Vodacom
Vodacom's reply08 Jan 2018, 09:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Jan 2018, 15:18
Official

Good day Shaun,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team

SA
Shaun A's update14 Mar 2018, 10:17
Reviewer Update
Its now 2 months Later and just a I suspected My Credit Score has now been Affected as the account is still in my name as it says im 4 months in arrears now! Why has this not been Sorted yet!!!