TM
Thelumusa M

1 reviews | Active since Jul 2011

04 Mar 2016, 12:10

IDENTITY THEFT/*****

Good day,<br> <br> I would like to have my account investigated as I believe someone has opened two accounts using my identity. I was informed that these accounts were opened this year with Vodacom SP for a value of R17000,00 and I did not engage with Vodacom this year until two days ago when an amount of R2300 was debited and that raised some alarms.<br> <br> I used to own a contract with Vodacom on number *** however that was converted to prepaid as soon as the contract lapsed. Now I was informed that two phones (mobile numbers to be more precise) have been activated against my accord and knowledge 2 months ago.<br> <br> The numbers are <br> <br> ***<br> ***<br> <br> Please can you assist with investigating and stopping these accounts as they have now *****ed my ITC standing. It reflects that I haven't paid the account in the last 60 days.<br> <br> Assist URGENTLY

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Replies (1)
Vodacom
Vodacom's reply04 Mar 2016, 13:13
Official
Hello Thelumusa,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team