Identity Theft ********* Working for Vodacom

Good morning.

In Feb my father realised there was a amount of R299 being debited by Vodacom from his bank account for a contract he never signed up for. The debits started in August. He went to his bank and blocked the debit order after East London instore people were able to trace that the account was opened at Vodacom in Umtata (a place my father has never been). The East London staff disclosed that it was a Vodacom staff member who was infact responsible for this and ensured my father they would investigate and settle the matter. When he went to Vodacom in April to try get a phone he was told his account was owing and that he could not get a phone. He has tried to call the call centre. No help. Gone in store. No help. What must he do because he wants a new phone? Go to MTN instead? Reference number on his bank statement is VODACOM ********** 139I **********