Identity theft at several retail stores

I have been involved in identity theft in 2016 and again in 2018 **** identity document with my details and another persons photo has been used to open accounts as well as cell phone contracts. I was refused the right to get the video footage or documentation of which the contracts where opened in the Chatsworth Centre store. No references were checked. Ie. Place of work. **** signature. **** I'd. Wrong profile No proper checks yet accounts opened in my name without following necessary processes. For this I am not able to get my own cell phone contract as my profile has been blocked as a ******** and ***** investigation Amazing how the ******** has more rights than me and Vodacom did not follow processes to protect my identity after confirming in 2016 I was a victim of identity theft then chooses to open a further 2 contracts in my name. Disgusting