Identity Theft and *****ulent transactions on my account

Identity Theft and *****ulent transactions on my account by vodacom staff

I am so frustrated 😠 with vodacom at this stage, I finished paying the cell phone contracted with them, yet they triggered transactions internally for 60 gigs of data monthly since August last year, after that they changed my prepaid line to an open line with no limit and then my number is now being used by a total stranger yet all bills come through my account. I have tried several times calling and sending mails to no avail, it's like talking to the wall. The consultants are completely *********** and lack interest in helping customers, they just don't care. You just get sent from Pillar to post. You go to the shop they ask you to call the service provider lines which 99% of the time cannot assist with anything and redirect you back to the store. This is absolutely the most ridiculous treatment I have ever received in my life. I logged a ***** alert with them and was promised that no transactions will occur on my contract unless I go to the shop and approve, to my surprise the alert was lifted without my consent AGAIN 500 minutes transacted in November, now I'm told I owe R4450.09 , this is shameless , broad daylight *******. When you request them to investigate transactions internally no one seems to see anything, it's like they no the perpetrators and seek to protect them at the expense of customers