RL
Ruth L
1 reviews | Active since Mar 2023
28 Sept 2023, 09:34
IDENTITY THEFT AND *****
Worst service provider ever! Vodacom approved a *****ulent contract on my name and they tried to debit my account but I must wait 7-14 working days for a reply. Someone stole my identity and committed ***** and vodacom did not even do any security checks. Now I have to deal with this, close my bank account, visit the Police Station and prove it was not me!!! This is unacceptable.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
28 Sept 2023, 10:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Sept 2023, 10:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
