RL
Ruth L

1 reviews | Active since Mar 2023

28 Sept 2023, 09:34

IDENTITY THEFT AND *****

Worst service provider ever! Vodacom approved a *****ulent contract on my name and they tried to debit my account but I must wait 7-14 working days for a reply. Someone stole my identity and committed ***** and vodacom did not even do any security checks. Now I have to deal with this, close my bank account, visit the Police Station and prove it was not me!!! This is unacceptable.

0
Replies (1)
Vodacom
Vodacom's reply28 Sept 2023, 10:24
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team