Identity Theft

A mobile phone contract was **********ly taken out in my name on Wednesday May 6 2015 at the Vodacom 4U shop in Greenstone mall. An email and sms was sent to me advising of the new contract. The email and SMS advised that I contact them on 082 111 should I need support. I contacted the call centre at 06H20 on Thursday May 7 only to be told that their systems are offline and that they cannot assist me, I spoke to Johanna and her team leader Phologo. All they were willing to do was give the number of the sales team, which I already have. The call centre was not willing to get the relevant department to call me , all they were will to do was provide me with a telephone number. I contacted the sales team and was advised that the contract was issued at the Greenstone mall. I went through to the shop, and was advised that I need to provide a certified copy of my ID as well as an affidavit. I handed the documentation to David at the Vodcom store at 14h30 on Thursday May 7. I have requested a turn around time from Shaun Oberholzer as well as a report of what happened as I need to provide the South African ***** prevention service with a report from Vodacom. No feedback yet.