1 reviews | Active since Nov 2017
Identity theft.
I received an SMS from Vodacom informing me of a failed payment on march, I realized this was due to identity theft. I immediately reported it got an affidavit and followed all the channels to insure Vodacom could resolve the mistake. It is now November. I still receive SMS's from Vodacom and have been threatened with legal action this after I had to get a new affidavit because Vodacom staff lost my first report.
I have never had any contract with Vodacom before. This is unacceptable.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
