AS
Amanda S

1 reviews | Active since Nov 2017

14 Nov 2017, 18:21

Identity theft.

I received an SMS from Vodacom informing me of a failed payment on march, I realized this was due to identity theft. I immediately reported it got an affidavit and followed all the channels to insure Vodacom could resolve the mistake. It is now November. I still receive SMS's from Vodacom and have been threatened with legal action this after I had to get a new affidavit because Vodacom staff lost my first report.

I have never had any contract with Vodacom before. This is unacceptable.

0
Replies (1)
Vodacom
Vodacom's reply15 Nov 2017, 06:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,