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Sithokozile N
1 reviews | Active since Nov 2015
23 Nov 2015, 12:45
IDENTITY THEFT
I HAVE BEEN A VICTIM OF IDENTITY THEFT. A WHILE AGO I REPORTED TO VODACOM THAT SOMEONE **********LY DID AN UPGRADE MY VODACOM ACCOUNT/CONTRACT.<br> <br> I WENT TO THE GATEWAY BRANCH AND WAS ASSURED THIS WOULD BE SORTED OUT IN 14 WORKING DAYS.I SENT THROUGH ALL THE DOCUMENTATION REQUESTED BY VODACOM (AFFIDAVIT) INCLUDED .I CLOSED THE ACCOUNT AS SOON AS I HEARD WHAT HAD HAPPED.<br> <br> I HAVE JUST RECIEVED A LETTER THAT I OWE 13K. THIS IS ABSOLUTLY INSANE.PLEASE CAN I HAVE THIS SORTGED OUT ASAP AS!
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Vodacom's replyOfficial
23 Nov 2015, 13:50Hello Sithokozile,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply23 Nov 2015, 13:50
Official
Hello Sithokozile,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team