1 reviews | Active since Nov 2022
Identity *****
A syndicate used a **** ID with my details to upgrade on my account and purchased two phones. I picked up from the first debit order that something is not right. I called Vodacom customer care and the consultant confirmed the upgrade. I was advised to log a dispute and submitted the dispute form and supporting documents to Vodacom ***** department in August 2022. Auto generated email stated that the matter will be investigated and I will get feedback within 14 days. This is the third month and I have not been contacted by Vodacom with feedback, yet every month money is being debited from my account. I sent follow up emails to ***** department but no response. I called ***** department line several times but no one is picking up. I'm really angry especially when it comes to monthly debits, I will not pay for ********** phones. I did not do the upgrade nor authorized it. Vodacom consultant should have verified the details of the syndicate against what was on their system. They have failed to do their job now I have to suffer for that. I need that account to be cancelled with immediate effect and debit orders to be stopped. I am also entitled to get feedback after investigations. That activity was a pure ***** that even a child could see, looking at the contracts issued. I don't know why is taking Vodacom so long to resolve this. Please cancel that account and stop debiting my money.
Requested documents already sent to ***** department on 10 November 2022. I still cannot cancel the contract due the outstanding balance for number under investigation ***). I have been keeping in touch with the billing department for speedy resolution. Now there's unauthorize top up on the contract number to be cancelled and the top was done this month I don't know why.
There's amount reflecting on the invoice to be paid for the top up. I did not use that number since the contract ended in July 2022 and I don't intend using it in future hence I am requesting for cancellation. This issue has dragged too long now and I don't understand why because Vodacom confirmed the ********** activity. May this matter be closed by end of the month, I do not want to call Vodacom again in the new year for the same matter. All I am requesting now is my contract number to be cleared to reflect zero balance and to be cancelled. May I also request invoice reflecting zero balance and proof of contract closeout for record keeping.
Regards
Requested documents already sent to ***** department on 10 November 2022. I still cannot cancel the contract due the outstanding balance for number under investigation ***). I have been keeping in touch with the billing department for speedy resolution. Now there's unauthorize top up on the contract number to be cancelled and the top was done this month I don't know why.
There's amount reflecting on the invoice to be paid for the top up. I did not use that number since the contract ended in July 2022 and I don't intend using it in future hence I am requesting for cancellation. This issue has dragged too long now and I don't understand why because Vodacom confirmed the ********** activity. May this matter be closed by end of the month, I do not want to call Vodacom again in the new year for the same matter. All I am requesting now is my contract number to be cleared to reflect zero balance and to be cancelled. May I also request invoice reflecting zero balance and proof of contract closeout for record keeping.
Regards