Identity *****

<p>Vodacom claim to fame on their Facebook page; “We are SA’s Best Network with the least dropped calls” #JustSwitch</p> <p> </p> <p>It is not of any use if you can’t even assist your current long time clients of over 15 years. The Vodacom’s client service and in particular legal department is useless (make-believe). I have logged calls; send emails to Vodacom’s legal department ********** without any reply or feedback. When you call, you get moved from department to department and said that they can’t put your through to Legal department.</p> <p> </p> <p>My account was upgraded by means of Identity theft. To date I received 1 sms after the matter was reporting to them in late January.</p> <p> </p> <p>“From: Vodacom16</p> <p>Dear client ***** is confirmed and requested subscriber collections to reverse the upgrade and refund you after 14 days. Rgds Siphiwe Makhubo</p> <p>2017/01/27 08:11:00a.m.”</p> <p> </p> <p>To date my account is still not reversed.</p>