BS
Bongani S

1 reviews | Active since Feb 2016

01 Mar 2016, 08:58

IDENTITY *****

Good day <br> Last month a debit orderof R127.68 and today a further R628.51 was debited today courtesy of vodacom. I dont remember applying for a contract with you. I went to one of your outlets to enquire and i was told they cannot do anything i have to drive all the way to some centre in East Gate mall. So i have to use my time and resources for something i know nothing about. Ohh yah i remember, this happened three years ago, i went through all of this and i never receved any apology all i got was we have fixed this and refunded you, the contracts were closed and i have to go through all of this again.

0
Replies (1)
Vodacom
Vodacom's reply01 Mar 2016, 09:32
Official
Hello Maziya4137,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team