BS
Bongani S
1 reviews | Active since Feb 2016
01 Mar 2016, 08:58
IDENTITY *****
Good day <br> Last month a debit orderof R127.68 and today a further R628.51 was debited today courtesy of vodacom. I dont remember applying for a contract with you. I went to one of your outlets to enquire and i was told they cannot do anything i have to drive all the way to some centre in East Gate mall. So i have to use my time and resources for something i know nothing about. Ohh yah i remember, this happened three years ago, i went through all of this and i never receved any apology all i got was we have fixed this and refunded you, the contracts were closed and i have to go through all of this again.
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Replies (1)Vodacom's replyOfficial
01 Mar 2016, 09:32Hello Maziya4137,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply01 Mar 2016, 09:32
Official
Hello Maziya4137,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
