Identity *****

Extremely disappointed with Vodacom’s handling of an identity ***** matter.

Someone used my identity to open an account in my name, and the account went into arrears, negatively affecting my ITC/credit profile. I reported this as ***** and submitted a dispute, but instead of properly investigating how my personal information was used, Vodacom simply cancelled the contract.

The account is still linked to my name, my credit record is being impacted, and I have received no proper feedback, no explanation, and no confirmation of how or when this will be removed from my credit profile.

Cancelling a *****ulent account is not the same as resolving identity theft. I expected Vodacom to investigate the matter, protect my personal information, correct the incorrect reporting, and provide clear communication throughout the process.

This experience has caused unnecessary stress and financial damage, and I am extremely unhappy with the lack of accountability and customer support.