Identity *****

This is probably my 3rd review of Vodacom…all bad. I was recently a victim of identity *****. Someone took out a bunch of devices under my name with Vodacom which cost and arm and two legs. First experience with their cal centre revealed I had taken a Samsung Galaxy Z Fold from the istore in Sandton (you can’t make this up). How is that even possible. Anyway eventually case was resolved and I was told my account is rectified and refund will come through in 7-10 working days. 11 working days later I followed up only to be told the payment will be done in 7 working days. What’s even more concerning is no one is offering and explanation of what happened to get me where I am now. No one explained how their controls failed to allow a ******** to put me in this situation. Inside job? Where my money at Vodacom…and how did this happen??